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Superbuy logoSuperbuy Spreadsheet QC Guide An independent guide to Superbuy and the Superbuy Spreadsheet

What changed, and when it was last checked

Policies move. Prices move faster. This page records both what the operator announced and when this site last verified its own numbers.

From the operator

Official notices, as posted

Six of the nine most recent notices are shipping rate changes, which tells you something structural: the part of your bill that moves most is the part that has nothing to do with what you bought. The July suspension of blade shipments is the kind of entry worth checking before ordering anything a carrier might reclassify.

Superbuy announcements page, read 10 October 2026
PostedWhat it said
2026-10-10Two fourteenth-anniversary announcements, naming the winners of an invitation leaderboard and of a gift-perk draw.
2026-09-23Holiday schedule for logistics routes over the Mid-Autumn Festival and National Day.
2026-09-17Price adjustment on Aramex air cargo, Aramex air cargo heavy, and an EMS preferential line.
2026-09-08Shipping rate adjustment on the EUB and EUB-HB lines.
2026-08-30Price adjustment on duty-free air mail for general cargo and on the dedicated EU and US air freight line.
2026-08-21A back-to-school promotion crediting 1.2 times on spends over five hundred yuan, marked as already issued.
2026-08-13Shipping rate adjustment on selected routes.
2026-07-27Temporary suspension of shipments for knife and blade items.
2026-07-25Rate adjustments on YunExpress and on some European DHL duty-prepaid lines.

Summaries are this site's own wording. The announcements themselves are on the operator's notices page, which is the authority if the two ever disagree.

Superbuy's announcements page listing active and past notices with dates
The page these entries were read from. Source: superbuy.com/en/page/notice/list/

What shoppers report, and how much of it to believe

Public discussion of agents is dominated by two kinds of post: a parcel that arrived fast, and a dispute that went badly. Both are real and neither is a sample. The useful signal in community threads is not the verdict, it is the detail: which line somebody used, what the declared value was, how long the gap between warehouse arrival and photos ran, what the customs charge came to on which destination.

Specific numbers from strangers are worth collecting because they are the only public data on the parts no operator publishes: real transit times to your country, and how often a line gets taxed. Verdicts are worth very little, because the person who had an ordinary experience did not post.

This site does not aggregate scores, and does not publish a rating. Where community reports are useful is as a prompt to check an official page, which is why every claim here points at one.

This site

When each group of facts was last read

Verification ledger for this site
FactsSourceLast read
Inspection scope, thresholds and exclusionshelpId=1172, helpId=2810 October 2026
Add-on prices and turnaroundhelpId=1390, 1112, 1447, 1392, 1393, 144610 October 2026
Packaging standards governing returnshelpId=1172 ยง310 October 2026
Storage clocks and extension pricehelpId=1439, pricing page10 October 2026
Purchasing service fee by platformpricing page, helpId=120510 October 2026
Weight billing, divisors, balance paymentshelpId=1710 October 2026
Restricted goods and customshelpId=55, helpId=88, helpId=14810 October 2026
Counterfeit policyhelpId=346410 October 2026
Operator identity and contactsAbout page and site footer10 October 2026
Category links in the cataloguetested for a direct 200 response10 October 2026

Prices and policies change without notice and some of the figures above will be stale eventually. If a date here is more than a few months old, treat the number as historical and check the linked source before acting on it.

The help centre index with its category list and self-service panels
The index every policy quoted on this site was read from. When a figure here looks stale, this is the page to check it against. Source: superbuy.com/en/page/help/